Terms and Conditions

Terms and Conditions

Thank you for shopping at My Sister’s Teahouse. Our aim is that you should be so pleased that you return as customer and recommend our products to others.
Min Systers Tehus AB
Föreningsvägen 12
182 73 Stocksund
Sweden

Prices and payment

The price of each product is set in two currencies – Swedish crowns SEK and Euro E. These should be equivalent to each other, within some range. The Swedish price includes VAT, but not the price in Euro. In your cart you will see the total price including VAT and freight.
You can choose to pay through Paypal or bank transfer. If you pay through Paypal, the product will be sent within five working days after registration. If you choose bank transfer, the product will be sent within five working days after the payment is registered.

Return policy

If you for any reason are not happy with our product, get back to us within 14 days and we will gladly replace it, exchange it or refund your money. When you send your product back to us, let us know what you are not happy with. The 14 days of return policy starts from the day you receive the product.
We will refund your money within 30 days, starting from the day we receive your message. When you send the product in return to us you will have to pay for the freight. We always pay the freight for the new exchanged product.
If the product is damaged or wrong, let us know.

Guarantee

We guarantee the freshness of our teas and that all our products are up to the standard expected for that price. Be aware of that the descriptions of tastes often are subjective. The color of photos on the screen can be different from the product in real. There are many tea suppliers, a tea from one supplier can taste different from a tea with the same name from another supplier. Be aware of that tea is an agricultural product, the taste of one tea can differ from year to year.

Privacy Policy

When you make an order, you will fill in your personal information. Your order approves us to store your personal information and use the information to fulfill your order. We will not give or sell your information to any other company. Our webpage uses cookies.

Shipping Policy

Products in stock will be sent within five working days. The shipping can take longer during public holidays. We reserve the right that products can be out of stock, although it doesn’t seem so on the website. If you order these products we will send the to you as soon as we get them in stock again. You will only pay the freight once.

Would you like to sell our products?

It would be amazing if you like our products that much. Contact us at: info@minsysterstehus.com.
We truly hope that you will enjoy our products. Please let us know your thoughts!
Yours,
Pernilla and Maria

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